Shipping policy

Delivery

Orders placed below R1000 are shipped at a flat rate of R80, in South Africa.

Orders placed above R1000 are not charged for delivery, however a return / exchange shipment fee will be for the purchasers account. We will confirm this fee with the purchaser directly. 

Purchased products will be dispatched within 48 working hours of Museā receiving payment confirmation for such purchase. Museā will strive to have products dispatched within 24 hours and aims to have product delivered to customer within 24-48 hours of order. Museā will strive to have all orders placed before 12pm sent out same day, however, delays may occur from time to time. Orders placed on a Friday or weekend could result in delayed delivery. This is out of our control.

Once order and payment is confirmed, customer will receive email/SMS notification with tracking number. The Courier Guy is our delivery partner.

Delivery time is next day (when two consecutive business days) from shipment. This is to all major centres in South Africa. Outlying areas may take 1-3 days. Orders placed on weekends will be shipped on Monday, therefore arriving Tuesday in major centres in South Africa. 

Delivery in South Africa only. International delivery can be arranged by mailing info@museathelabel.com

Once a client has signed for their product delivery, the item is considered to be in their possession.

All payments on the Museā website are processed by PayFast, an encrypted and PCI-compliant payment processor. See more HERE.

Accepted forms of payment for products are credit card, debit card, PayPal & Snapscan