Shipping, Returns & Info


Museā will happily accept returns if you are not 100% satisfied with your purchase if sent to us within 7 days of delivery provided the item/s are in original condition, unworn, unwashed.

You can return any merchandise for a full refund or exchange. We are dedicated to customer service and satisfaction. To request a return, please email info@museathelabel.com with your order number so we can provide you with details! 

Return Instructions

Step 1: To request a return, please email info@museathelabel.com with your order number so we can provide you with details! Please note that the shipping fee will still be deducted from your credit.

Step 2: Place your original sales receipt and item/s back into the original packaging.

Step 3: Post your item/s to:

Sheri Howes

Tel: 0795048887

Address 

10 Rochester Road

No: 59 Kronenbosch Estate

West Beach

Cape Town

7441

 

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will promptly process your refund/exchange and notify you via email. However, your banking institution may take several days to process the credit. Only regular priced items may be credited for a refund. All sale items are final.

Please note Museā does not cover return postage costs. You are responsible for paying for your own shipping costs for returns.  Please ensure your return package is trackable and insured, for your protection, in case of loss or damage. Museā cannot guarantee sizes or styles will be available when exchanging, if the size or style you want is not available you will be given a full refund.

Faulty Items

Museā garments are locally made and fully inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that our clothing is faulty, please email us with your order number and a photo of the garment,  so we can arrange for a replacement. If the item is no longer in stock, we will issue a full refund.

Due to the nature of the fabric being mostly linens, cottons & dedicates, please gently hand-wash in cold water. We cannot be kept liable for normal wear and tear symptoms such as, colour fading, burring or pulling, fabric deterioration or colour running.

Sale Items

All Sale items are final and cannot be exchanged or returned.

These Terms & Conditions govern the sale of "products" and use on this site. These Terms & Conditions are binding and enforceable against every individual who accesses this website. By using this website, you acknowledge that you understand and are bound by these Terms & Conditions.

Delivery

Orders placed below R500 is shipped at a flat rate of R100, in South Africa.

Orders placed above R500 are not charged for delivery. 

Purchased products will be dispatched within 48 hours of Museā receiving payment confirmation for such purchase. Museā will strive to have products dispatched within 24 hours and aims to have product delivered to customer within 24-48 hours of order. Museā will strive to have all orders placed before 12pm sent out same day, however, delays may occur from time to time. Orders placed on a Friday or weekend could result in delayed delivery. This is out of our control.

Once order and payment is confirmed, customer will receive email/SMS notification with tracking number. Aramex is our delivery partner and express national delivery is used.

Delivery time is next day (when two consecutive business days) from shipment. This is to all major centres in South Africa. Outlying areas may take 1-3 days. Orders placed on weekends will be shipped on Monday, therefore arriving Tuesday in major centres in South Africa. 

Delivery in South Africa only. International delivery can be arranged by mailing info@museathelabel.com

Once a client has signed for their product delivery, the item is considered to be in their possession.

All payments on the Museā website are processed by PayFast, an encrypted and PCI-compliant payment processor. See more HERE.

Accepted forms of payment for products are credit card, debit card and Bitcoin.